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| Retainer Support |
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Do you need a certain level of support every month, but would rather not have to schedule it ahead of time? |
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The Retainer Support Program works well for clients who are fairly self-sufficient for day-to-day issues, but want a relationship they can depend on for regular maintenance, higher-level issues and user-support. Under the Retainer Support Program, you select a fixed monthly number of service hours, typically ranging from four to sixteen hours per month. |
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Technical services that can be provided under this program include:
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Service Calls Network Support Program is predicated upon pre-payment for monthly service. Monthly payment s are fixed and rates are based upon the retainer program committed to in the contract. The first month's payment is due upon execution of agreement. You are then invoiced monthly, 30 days in advance. In addition, summary statements detailing the previous months' service are provided monthly. |
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| Key differences between this and the Onsite program are that scheduling of the Network Engineers' visits is flexible rather than fixed, and this program can be applied to projects. |
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